Typical Healthcare Risks

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You have established the risk management context. Using the 2nd step in the risk management process is necessary to identify actual and potential risks, their consequences, mitigation strategies, barriers, and prevention. Then you can determine risks that must be managed. Select a specific risk from the following:

  • Accidents
  • Injuries
  • Falls
  • Medical error
  • Human error

Decide approaches for identifying risks such as brainstorming, brainwriting, interviews, reviewing reports (patient records, committee reports, incident reports etc.), and conducting root analysis.

  1. Determine who should be involved in the process.
  2. Decide the scope of the risk, consequences, mitigation strategies, prevention, and barriers.
  3. Identify the type of information required.
  4. Establish a risk register and document identified risks.

Identify 2-3 sources for your report.

Submit a 5-page report to management.

Submitting your assignment in APA format means, at a minimum, you will need the following:

  • Title page: Remember the running head. The title should be in all capitals.
  • Length: 5 pages minimum
  • Abstract: This is a summary of your paper, not an introduction. Begin writing in third person.
  • Body: This begins on the page following the title page and abstract page and must be double-spaced (be careful not to triple- or quadruple-space between paragraphs). The typeface should be 12-pt. Times Roman or 12-pt. Courier in regular black type. Do not use color, bold type, or italics, except as required for APA-level headings and references. The deliverable length of the body of your paper for this assignment is 5 pages. In-body academic citations to support your decisions and analysis are required. A variety of academic sources is encouraged.
  • Reference page: References that align with your in-body academic sources are listed on the final page of your paper. The references must be in APA format using appropriate spacing, hanging indent, italics, and uppercase and lowercase usage as appropriate for the type of resource used. Remember, the Reference page is not a bibliography but a further listing of the abbreviated in-body citations used in the paper. Every referenced item must have a corresponding in-body citation.

designing improvement iniatives in healthservice organization

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As a current or future health care administrator, what types of information are necessary to determine the need for an improvement initiative within an HSO? How might a health care administrator use this information to propose an improvement initiative for an HSO?

Planning, designing, and implementing improvement initiatives in HSOs requires that the health care administrator understands how to propose changes that will contribute to effective health care delivery. However, the health care administrator must also balance efforts to ensure that effective business practices and operations coincide with enhanced improvement initiatives for the HSO. As you examine approaches that health care administrators use to enact improvement initiatives in HSOs, you will begin to develop a unique skill set necessary for effective health care administration practice.

For this Assignment, review Case 3, “Where and How to Start?” in Chapter 7 of the text, Managing Health Services Organizations and Systems. Consider how you as a current or future health care administrator might implement an improvement initiative within an HSO. Reflect on the types of considerations, resources, and measures you might need to effectively address the status of a current improvement initiative within an HSO. Then, review the Week 2 Case Questions document in this week’s Learning Resources to complete the Assignment.

The Assignment (3–5 pages):

  • Complete the case questions presented.
  • Be sure to support your answers with the literature.

Peer 1

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 respond to your classmates by examining the same works of art they examined. Provide your reflection on the work, and consider how it is similar or different from their interpretations. 

PEERS RESPONSE:

 After looking through the museums I ended on napoleons apartment-grand salon. My first impression was how beautiful it is, I could only imagine how breathtaking it is in person. It is filled with such bright reds and golds with so many paintings over the walls and ceilings. I can not make out the details in most of the paintings, but they look like they are beautiful pieces. The specific picture I chose to discuss was the one with a round glass table with four black and burgundy chairs surrounding it. It has some type of sculpture sitting on it. Behind it on the wall is a mural of some sort full of greenery, columns designed with statuses at the top, a couple of birds, and some type of red fabric draped across what looks to be a balcony of some sort. The mural on the wall would be considered two-dimensional art because it is painted on a flat type of surface. I think the painting could be an egg tempura painting. Sachant, LeMieux, and Tekippe explained that colored pigments were mixed with egg yolk and that it was a paint that had to be used quickly because of its quick drying process (section 2.4.1.2). The colors are so vibrant so I think egg tempura is the best possibility of what ink that was used.

I can not figure out how to add the picture.

Resource.

https://www.youvisit.com/tour/photos/65297/80769?id=71839 (Links to an external site.)

Sachant, P. J., Blood, P., LeMieux, J., & Tekippe, R. (2016). Introduction to art: design, context, and meaning (Links to an external site.). Retrieved from https://open.umn.edu/opentextbooks/textbooks/374

Questioning Strategies

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In order to engage students in instruction that integrates social studies and the arts, teachers need to use a variety of questioning strategies. Questioning engages students’ depth of knowledge and promotes problem-solving and higher-order thinking.

Part 1: Questioning Strategies

In Topic 1, you researched instructional strategies that support a learning activity that integrates social studies and the arts.

For this assignment, you will use the same grade level standards in social studies and the arts, and the learning objective you used in Topic 1. Examine questioning strategies that develop higher-order skills, stimulate discussion, and promote inquiry and critical thinking, in order to complete the “Questioning Strategies” template. The questions you create should include concepts in social studies and the arts, procedures and applications from social studies and the arts, activate prior knowledge for the lesson, and encourage exploration and problem-solving. The “Questioning Strategies” template includes:

  • Social studies standard and an arts standard, grade level, and learning objectives from Topic 1.
  • A variety of five probing questions that can be used as pre-assessment and formative assessment questions.

Part 2: Reflection

In 250-500 words, summarize and reflect on how asking a variety of questions and using different questioning strategies can help students develop higher-order skills, activate prior knowledge, encourage exploration, and promote problem-solving and inquiry. Explain how questioning strategies can be implemented to meet the learning needs of diverse students in your future professional practice.

Support your findings with a minimum of three scholarly resources.

Method of complaining

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Methods of Complaining

1. Make Notes   Review the three methods of complaining, and, for each one, note what information you should record as you go through the process. In each case, explain why this documentation is important.

2. Let off Steam in a First Draft   An effective letter of complaint states the problem, but controls anger. Sometimes you may write more than one draft, using earlier drafts to get rid of your anger or frustration and then revising until you have a polite, effective letter. Write what could be the first (angry) draft of a complaint letter. Then, in a paragraph, discuss why your first draft may not get the attention that you want, while a later, more businesslike version, would.  

Methods of Complaining

INFORMATION/COMPLAINT LETTER by Alberta Consumer and Corporate Affairs

Before you read, think about how you can make sure that if you have a reasonable complaint, it is heard and acted on.

As you read, note which ideas and strategies you have heard before, and which are new to you.

Most often, complaints are made in person, by telephone, or they are written. No matter which way you choose to complain, there is some basic information that you should include in your complaint. Review the Complaint Information Checklist.

In-Person Complaints

The place to start with your complaint is with the seller or person with whom you originally dealt. Present yourself well and be polite. It’s a good idea to bring along a witness. Describe your problem, and present your documentation. State what you want done about the problem.

If you don’t get satisfaction, get the name of the person with whom you are speaking. Go home and write down the details of the meeting. These notes will be useful when you follow up your initial complaint by complaining to someone with more authority.

Telephone Complaints 

Although telephone complaints are the easiest for you, they’re the least effective method of complaining because it’s often difficult to get through to someone who is in a position to assist you.

Before making a telephone complaint, gather all the related information. Call the business with which you have a complaint. Briefly explain your problem and ask for the name of a person who can assist you.

Introduce yourself and again describe your problem. Ask whether the person has the authority to do anything about the problem. If the answer is no, ask to be referred to someone who can help you. Keep a list of everyone you speak to and keep notes so you have a record of your conversations.

When you do speak with someone in authority, get a statement from them about what they will do and the time frame in which they’ll do it. Before the end of the telephone conversation, review your understanding of what’s been said so there will be no disagreements later.

Follow up with a letter to the person, outlining details of the agreement. Keep a copy of your letter.

Written Complaints

If they are done well, written complaints are the most forceful method of complaining. A letter should be neat, preferably typed, and short. If possible, keep it to one page. Send it by certified or registered mail so you have proof it was sent. Direct the letter to a specific person or at least to a specific job title. For example, to “Mr. Smith” or to the “Director of Customer Relations,” not “To Whom It May Concern.”

SAMPLE COMPLAINT LETTER

234 Hillcrest Avenue

City, Province Postal Code  (Your address)

February 8, 2002 (Date)

REGISTERED MAIL (Send letter by registered or certified mail)

Mrs. Mabel Mackay

Customer Relations Manager

Glad Rags Clothing Mfg.

1555-78 Street

City, Province Postal Code

Dear Mrs. Mackay: (Write to a specific person)

On January 10, 2002, I purchased a Glad Rags brand, cotton knit long-sleeved sweater, style number 6049 from the Trendy Fashion Centre in this city. Information on the garment labels indicates that the sweater is “oyster and fuchsia” in colour and made of 100% cotton. Cleaning instructions state that it can be washed by hand in lukewarm water and laid flat to dry.

(Type your letter, keep it short, keep a copy Identify the date and location of the purchase) (Give a complete description of the good or service)

When I washed the sweater, I carefully followed the washing instructions. Nevertheless, the dye ran, leaving pink splotches over the entire garment.  (Explain the problem)

I attempted to return the sweater to the Trendy Fashion Centre where I bought it. Although they said they have had several complaints, they were not willing to exchange the sweater or refund my money. (Outline the action you’ve taken)

I am writing you to request that you exchange my sweater for a new one. If this cannot be done, I request that you arrange a refund through the Trendy Fashion Centre. Please reply within 10 working days of receiving this letter. During business hours, I can be reached at 765-4321.

(Specify the action you expect) (Provide a daytime phone number)

I have enclosed a copy of my sales receipt. (Enclose copies of documents; keep the originals)

Yours truly,

Joan Johnson (Identify yourself)

enclosure

689 Wds – FRE 64.7 – FKL 7.6

projectss

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About Us did relatively well, but it did not initially include the group’s new single, “Brother Louie.” The song about a black girl and her white boyfriend had been a UK hit for Hot Chocolate earlier that year. (The group’s soon-to-be new bassist, Kenny Aaronson, was responsible for the Motown-like bass line that helped give the song its funky character.) Once issued as the Stories’ fifth single, it became a big hit, reaching No. 1 in the United States.[4] It spent two weeks at No. 1 and remained in the Billboard chart for 18 weeks, with an R.I.A.A. gold disc awarded on August 22, 1973.[4]

“All of a sudden,” Lloyd explained to Triad’s Russel Wiener, “we had a big hit with a song that did not represent our music and the direction we were trying to go in. I didn’t think it would affect me that much, but it did. Consequently, I decided that I had to remove myself from that, so that I could come back and show what I really can do.”[citation needed]

A new version of the LP was issued which did include the hit single, and the album proceeded to sell well. In some cases, old copies of the LP which did not include the single were shipped inside album covers that did list the single.

Lloyd did remain with Stories for one more album – Traveling Underground (1973) before leaving the group. Bassist Kenny Aaronson (b. April 14, 1952, Brooklyn) (formerly of Dust), who had performed bass on the “Brother Louie” cover, and keyboardist Ken Bichel (b. 1945, Detroit) stepped in to fill the void. The new group made the Billboard Hot 100 with “Mammy Blue” (#50, 1973) and “If It Feels Good, Do It” which was a cover of a song by the band Climax (#88, 1974). Before the group’s break-up, Love left and was replaced by Richie Ranno.

Lloyd has since recorded several solo albums and done studio work for Foreigner, Fotomaker, and Peter Frampton. Lloyd was also one of the first artists to perform songs written by Bryan Adams that Adams would later record himself,[5] which led to the 1984 formation of Fast Forward, which included Lloyd and several other persons directly or indirectly associated with Adams.[6] The resulting album, Living in Fiction, featured several of Adams’ songs.[7] Brown went on to form The Beckies, another Beatlesque band. Love reappeared in the early 1980s as Landscape. Madey, after a two album stay with the Earl Slick Band, provided accompaniment for Peggy Lee. Aaronson has remained busy. He was co-founder (with Carmine Appice‘s brother Vinnie) of Axis, and he did sessions for Hall & Oates, Billy Squier, ex-Mountain Leslie West, Foghat, Bob Dylan, Tom Guerra, and Rick Derringer. Bichel has done session work, and so has Love. Ranno found later success as a member of Starz.

ED7631 Week 1 Discussion One – Peer Review: Selected Organization and Performance Problem

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Peer Review: Selected Organization and Performance Problem

Your first assignment, Selected Organization and Performance Problem, is due next week. For this discussion activity, carefully review the assignment instructions in Week 2 and complete the following:

  • Attach a complete draft of the assignment so that you can receive feedback from your peers.

 

Assignment Overview

Identify a performance issue and develop background information to create a practice case study when you revise and submit this week’s assignment, Selected Organization and Performance Problem.

 

SELECTED ORGANIZATION AND PERFORMANCE PROBLEM

Overview

This assignment is the first in a series of eight assignments that culminates in your final project, the HPT Practice Case Study. In this assignment, you will identify a performance issue and develop background information to create a practice case study. This practice case study will be your focus for each of the remaining assignments in the course.

  • Week 2: Selected Organization and Performance Problem.

Note: For each assignment, you will add new content to the Final Project Template [DOCX]. Download and review this document prior to beginning this assignment.

Instructions

Then complete the following in the “Selected Organization and Performance Problem” section of the Final Project Template:

  • Describe the purpose and content of the study in a brief introduction.
    • Apply the HPT model as a conceptual framework.
  • Describe a specific performance issue to be addressed in the organization.
    • Remember that a performance issue should focus on results, not behaviors.
    • For example, this performance issue is focused on results: “Phone sales reps are not meeting sales quotas.” The sales quotas are the results.
    • On the other hand, this performance issue is focused on behaviors: “Sales rep teams are not communicating with each other.” Communication between members of the sales rep team are the behaviors. The communication behaviors influence the sales quota results.
  • Describe the work setting where the problem exists.
    • Include a pseudonym for the organization and a list of the kinds of products or services that it offers.
    • Describe the overall culture and provide a snapshot of the area where the performance issue exists (unit or department purpose and processes, including inputs and outputs and any major factors that may affect performance).
  • Describe sponsors, performers, and other stakeholders impacting or impacted by a specific performance improvement in the organization.
    • Describe the roles/jobs most impacted by the performance improvement.
    • Describe current performance results and expected results after the improvement is implemented.
    • Identify the leaders who are committed to the performance improvement and would champion the implementation.
  • Explain HPT’s expected performance improvement benefit for the organization and the performer.
  • Communicate in a manner that is scholarly, professional, and consistent with expectations for members of professional contexts.
    • Update the table of contents and reference page each time you add new content to the Final Project Template.
    • Integrate course readings to support HPI-related points and to strengthen the narrative.
    • Incorporate feedback that you received during last week’s peer review.

Additional Requirements

In addition to the requirements outlined above, your assignment should meet the following:

  • Written communication: Written communication should be scholarly, professional, and consistent with expectations for members of professional contexts.
  • APA format: Follow current APA guidelines for style and format, including a cover page, headings, and a hanging indent for all citation entries. See the Capella Writing Center for more information about APA.
  • References: Follow applicable instructions in the Final Project Template.
  • Length: Follow applicable instructions in the Final Project Template.
  • Font and font size: Times New Roman, 12 points. 
Required Library Resources

Hale, J. (2007). The performance consultant’s fieldbook: Tools and techniques for improving organizations and people (2nd ed.). San Francisco, CA: Pfeiffer.

Pershing, J. (Ed.). (2006). Handbook of human performance technology: Principles, practices, and potential (3rd ed.). San Francisco, CA: Pfeiffer.

Rothwell, W. J., Hohne, C. K., & King. S. B. (2018). Human performance improvement: Building practitioner performance (3rd ed.). New York, NY: Routledge.

Van Tiem, D. M., Moseley, J. L., & Dessinger, J. C. (2012). Fundamentals of performance improvement: Optimizing results through people, process, and organizations (3rd ed.). San Francisco, CA: Pfeiffer.

Required Internet and External

Please note that URLs change frequently. While the URLs were current when this course was designed, some may no longer be valid. If you cannot access a specific link, contact your instructor for an alternative URL. Permissions for the following links have been either granted or deemed appropriate for educational use at the time of course publication.

Required Internet and External Resources

Association for Talent Development. (n.d.). Association for talent development. Retrieved from https://www.td.org/

International Society for Performance Improvement. (n.d.). CPT performance standards. Retrieved from http://ispi.org/ISPI/Credentials/CRT_Cert/CPT_Standards.aspx

International Society for Performance Improvement. (n.d.). Retrieved from http://www.ispi.org

Individual research report

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If you work for a for-profit organization or company of at least 100 employees and 5 years of operational history, you should conduct research on your EMPLOYER for this assignment. If you are a full-time student or your employer doesn’t satisfy the qualifying requirement described earlier, please ask the instructor for the company that you study for this assignment. The goal of this exercise is to solve a problem that the company faces and provide the firm a recommendation of strategic actions so that the firm can improve its performance. You are expected to employ the tools we discuss in this course to analyze and support your analyses and recommendation (e.g., VRIS framework, core competencies, business level/corporate level strategies, etc.). Your report should include, but not limited to, the following analyses:

 • Identify the company and industry/industries that the company competes in. 

• Identify the corporate and business level strategies of the company. 

• Identify the core competencies of the company, if any, and employ the VRIS framework to analyze the core competency of the company and its weaknesses/problems. 

• Identify the problem that you want to help the firm resolve 

• Summarize your recommendation to the company. 

• Explain the rationale of your recommendation by outlining the strategic analytical tools and analyses that you have conducted. 

• How your recommendation helps the company gain and potentially sustain competitive advantage.

 In your research report including the cover page, you need to follow the following format: Your report must not be more than 3 pages excluding cover page and appendices. You must include a cover page which clearly identifies your names and section number. All exhibit and graphs must be placed in the appendix. Page/word limit is not applied to title page, tables, figures, appendices and references; 2 line spacing; Times New Roman 12-point font; 1-inch margin all around (i.e., top- bottom-, left- and right-hand margins); Use 8.5 x 11 paper; Use page numbers; Insert footnotes and proper citations (APA format) where necessary. You will lose 5% of the assignment grade for violating any of the formatting rules. You will lose points equal to 5% of the assignment grade for each violation.

The Qin Dynasty

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Research Topic: How did the first emperor of China, Qin ShiHuang, unify China’s warring states?

Bibliography
Fang, Hui, et al. “Imperial Expansion, Public Investment, and the Long Path of History: China’s Initial Political Unification and Its Aftermath.” Proceedings of the National Academy of Sciences of the United States of America, vol. 112, no. 30, 2015, pp. 9224–9229. JSTOR, www.jstor.org/stable/26464171. Accessed 1 Mar. 2021.

Galambos, Imre. “The Myth of the Qin Unification of Writing in Han Sources.” Acta Orientalia Academiae Scientiarum Hungaricae, vol. 57, no. 2, 2004, pp. 181–203. JSTOR, www.jstor.org/stable/23658631. Accessed 1 Mar. 2021.

Kesner, Ladislav. “Likeness of No One: (Re)Presenting the First Emperor’s Army.” The Art Bulletin, vol. 77, no. 1, 1995, pp. 115–132. JSTOR, www.jstor.org/stable/3046084. Accessed 1 Mar. 2021.

Kiser, Edgar, and Yong Cai. “War and Bureaucratization in Qin China: Exploring an Anomalous Case.” American Sociological Review, vol. 68, no. 4, 2003, pp. 511–539. JSTOR, www.jstor.org/stable/1519737. Accessed 1 Mar. 2021.

Lai, Hongyi Harry. “The Life Span of Unified Regimes in China.” China Review, vol. 2, no. 2, 2002, pp. 93–124. JSTOR, www.jstor.org/stable/23462051. Accessed 1 Mar. 2021.

Li, Si. “Memorial on Annexation of Feudal States and Memorial on the Burning of Books.” 233 BCE?. In Sources of Chinese Tradition: From Earliest Times to 1600, compiled by William Theodore de Bary, Irene Bloom, and Joseph Adler. Typescript. Columbia University Press. http://afe.easia.columbia.edu/ps/cup/lisi_legalist_memorials.pdf. Accessed 18 Mar. 2021

  • Refer to the resources “” Qualitative Analysis Assignment: Transcript 1

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    “” “”Qualitative Analysis Assignment: Transcript 2