Your global expansion project is expanding, and you are to develop a global franchise team and establish a presence in the countries. You invite all of the players to the headquarters in the United States for a big meeting to explain the project and get to know one another.

You are concerned with effective communication and need to address the following issues:

• What are the implications of the cultural variables for your communication with the team representative from each country in the face-to-face meeting? 
• What are examples of barriers and biases in cross-cultural business communications that may impact the effectiveness of communication? 
• What are some of the issues you should be concerned about regarding verbal and nonverbal communication for this group to avoid misinterpretations and barriers to communication?

Unit 4 Assignment Grading Criteria

Maximum Points

Discuss the impact on communication in face to face settings. 

30

Provide examples of barriers. 

30

Describe the issues around verbal and nonverbal communication.

30

Organization: Assignment presents information logically and is clearly relevant to discussion topic.

25

Professional Language: Assignment contains accurate grammar, spelling, and/or punctuation with few or no errors.

10

Total

125

For assistance with your assignment, please use your text, Web resources, and all course materials. Use up to 3 resources. Please use APA format when citing resources. 

Please submit your assignment.

 

Paper C: Topic Selection (Individual) and Research of an existing or emerging technology and its related ethical issues.

For the first part of this assignment, select a topic for individual research. Select a digital ethical issue for your research that is caused by the existing or emerging technology. Following is a link to some suggested topical ideas you may want to consider as a candidate for this assignment. Be sure to keep in mind that the technology aspects of this assignment are different from those of Paper A (Application of decision making frameworks to IT-related ethical issues) or Paper B, which dealt with aspects of ethical issues and a subsequent organizational policy. 

Recommended Source: https://www.scu.edu/ethics/ethics-resources/ethics-articles/

The above link will help you to find articles on ethics in many fields and disciplines, please remember that the emphasis on this paper is on digital technology and the ethical issue(s) with its use

• Topic Title – Begin with a topic title that describes what you will research.
• Explain the reason for your topic selection briefly in a paragraph of at least 150 words. In addition, please determine three critically important questions you would like to address regarding your topic, in your individual research paper. Include a written description (100 words) for each question that includes why that question is critically important.
• The objective in developing and posing these questions is to stage your research and guide your preparation of the final Research Paper, so that one or more ethical principles are applied and explained as a result of your research. This process helps you establish a thesis for your research.
• Lastly, provide at least three proposed reference sources, at least two of which must be from the UMGC library database (or an equivalent academic database), which you plan to use to address (i.e., research) the three questions. These proposed reference sources must have external links. (Note:  you are likely to find additional and even better references/sources as you continue your research for this Assignment.)

Remember: the emphasis on this paper is on digital technology and the ethical issue(s) with its use! Remember to follow all APA formatting requirements.

For the second part of this assignment, conduct research using the Web for the answers to the questions that you selected for the first part of this assignment. Please ensure that your research for this assignment addresses the ethical issues of an existing or emerging technology!

Prepare a minimum 4- 6 page, double-spaced paper and submit it to the Assignments Module as an attached Microsoft Word file. Indicate appropriate APA compliant reference citations for all sources you use.  In addition to critical thinking and analysis skills, your paper should reflect appropriate grammar and spelling, good organization, and proper business-writing style. Paper C is due at the end of the sixth week of this course Include a Cover Page with your Name, the UMGC/Name of the Class, and the Title of the Paper.

 

Rubric Name: Paper C – Fall 2019

Print RubricThis table lists criteria and criteria group names in the first column. The first row lists level names and includes scores if the rubric uses a numeric scoring method. You can give feedback on each criterion by tabbing to the add feedback buttons in the table.CriteriaLevel 1Level 2Level 3New LevelCriterion ScoreTopic selection: explain why this topic was selected for research. Value = .700.7 points

The reason for the topic selection in at least 150 words was provided.

0.56 points

The reason for the topic selection, which was between 75 and 150 words, was provided.

0.42 points

The reason for the topic selection in 75 words or less was provided

0 points

The reason for the topic selection was not provided

Score of Topic selection: explain why this topic was selected for research. Value = .70,/ 0.7Question 1 and explanation: explain why this question was posed as a basis for your research. Value = .300.3 points

The explanation for the question asked was at least 100 words

0.24 points

The explanation for the question asked was between 50 and 100 words

0.18 points

The explanation for the question asked was 50 words or less

0 points

The explanation for the question asked was not provided

Score of Question 1 and explanation: explain why this question was posed as a basis for your research. Value = .30,/ 0.3Question 2 and explanation: explain why this question was posed as a basis for your research. Value = .300.3 points

The explanation for the question asked was at least 100 words

0.24 points

The explanation for the question asked was between 50 and 100 words

0.18 points

The explanation for the question asked was 50 words or less

0 points

The explanation for the question asked was not provided

Score of Question 2 and explanation: explain why this question was posed as a basis for your research. Value = .30,/ 0.3Question 3 and explanation: explain why this question was posed as a basis for your research. Value = .300.3 points

The explanation for the question asked was at least 100 words s

0.24 points

The explanation for the question asked was between 50 and 100 words

0.18 points

The explanation for the question asked was 50 words or less

0 points

The explanation for the question asked was not provided

Score of Question 3 and explanation: explain why this question was posed as a basis for your research. Value = .30,/ 0.3References: : provide three required references, of which two are from the UMUC library or equivalent academic database. Values: APA compliant source citations = .75 URLs = .15 Total Value = .900.9 points

Three reference sources provided and two are scholarly references from academic sources with URLs

0.72 points

Three reference sources were provided but but only two are scholarly references from academic sources with URLs

0.54 points

Three reference sources were provided but but only one is a scholarly reference from an academic source with a URL

0 points

Academic references not provided

Score of References: : provide three required references, of which two are from the UMUC library or equivalent academic database. Values: APA compliant source citations = .75 URLs = .15 Total Value = .90,/ 0.9Research Paper Introduction: introduce the topic selected for research. Value = .250.25 points

The Introduction of the research was excellent, accurate, and complete

0.2 points

The Introduction of the research was satisfactory, but complete

0.15 points

The Introduction of the research was cursory, but complete.

0 points

The Introduction of the research was not provided.

Score of Research Paper Introduction: introduce the topic selected for research. Value = .25,/ 0.25Answer to Q1: the following parameters apply: Quality of Research: In-text Citations: Flow/Transition: Value = 6.006 points

The research for this question was valued as follows:

Research Quality = 5.00

In-text Citations =  .50

Flow/Transition =  .50

A combination of these values may also apply

4.8 points

The research for this question was valued as follows:

Research Quality = 4.00

In-text Citations =  .40

Flow/Transition =  .40

A combination of these values may also apply.

3.6 points

The research for this question was valued as follows:

Research Quality = 3.00

In-text Citations =  .30

Flow/Transition =  .30

A combination of these values may also apply

0 points

The research for this question was valued as follows:

Research Quality less than 3.00

In-text Citations less than .30

Flow/Transition less than .30

A combination of these values may also apply

Score of Answer to Q1: the following parameters apply: Quality of Research: In-text Citations: Flow/Transition: Value = 6.00,/ 6Answer to Q2: the following parameters apply: Quality of Research: In-text Citations: Flow/Transition: Value = 6.006 points

The research for this question was valued as follows:

Research Quality = 5.00

In-text Citations =  .50

Flow/Transition =  .50

A combination of these values may also apply

4.8 points

The research for this question was valued as follows:

Research Quality = 4.00

In-text Citations =  .40

Flow/Transition =  .40

A combination of these values may also apply.

3.6 points

The research for this question was valued as follows:

Research Quality = 3.00

In-text Citations =  .30

Flow/Transition =  .30

A combination of these values may also apply

0 points

The research for this question was valued as follows:

Research Quality less than 3.00

In-text Citations less than .30

Flow/Transition less than .30

A combination of these values may also apply

Score of Answer to Q2: the following parameters apply: Quality of Research: In-text Citations: Flow/Transition: Value = 6.00,/ 6Answer to Q3: the following parameters apply: Quality of Research: In-text Citations: Flow/Transition: Val ue = 6.006 points

The research for this question was valued as follows:

Research Quality = 5.00

In-text Citations =  .50

Flow/Transition =  .50

A combination of these values may also apply

4.8 points

The research for this question was valued as follows:

Research Quality = 4.00

In-text Citations =  .40

Flow/Transition =  .40

A combination of these values may also apply.

3.6 points

The research for this question was valued as follows:

Research Quality = 3.00

In-text Citations =  .30

Flow/Transition =  .30

A combination of these values may also apply

0 points

The research for this question was valued as follows:

Research Quality less than 3.00

In-text Citations less than .30

Flow/Transition less than .30

A combination of these values may also apply

Score of Answer to Q3: the following parameters apply: Quality of Research: In-text Citations: Flow/Transition: Val ue = 6.00,/ 6Conclusion: conclude the topic selected for research. Value = .250.25 points

The conclusion of the research was excellent, accurate, and complete

0.2 points

The conclusion of the research was satisfactory, but complete.

0.15 points

The Conclusion of the research was cursory, but complete

0.1 pointsScore of Conclusion: conclude the topic selected for research. Value = .25,/ 0.25APA Compliant Reference List: Value = 1.001 point

All source citations were formatted in full compliance with APA style requirements

0.8 points

Some source citations were formatted in general compliance with APA style requirements.

0.6 points

Only a token amount of the sources and in-text citations were referenced in accord with APA style requirements

0 points

Source citations and in-text citations were NOT formatted in accord with APA style requirements

Score of APA Compliant Reference List: Value = 1.00,/ 1Mechanics (Value = 1.00) Grammar – .40 Contractions – .15 Spelling – .15 Punctuation – .15 Green/Red Lines – .151 point

Grammar, contractions, spelling, and punctuation correctly applied.

0.8 points

Some grammar, contractions, spelling, or punctuation errors exist. Underlined errors in MS Word not corrected

0.6 points

There were many grammar, contractions, and spelling errors.  Punctuation not correctly applied. Underlined errors in MS Word not corrected

0 points

There were numerous grammar, contractions, and spelling errors.  Punctuation not correctly applied. Underlined errors in MS Word not corrected.

Score of Mechanics (Value = 1.00) Grammar – .40 Contractions – .15 Spelling – .15 Punctuation – .15 Green/Red Lines – .15,/ 1Rubric Total ScoreTotalScore of Paper C – Fall 2019,/ 23

Overall Score

Overall Score

Level 14.2 points minimum

Level 23.6 points minimum

Level 33 points minimum

 

Objectives

• Develop a job posting for a HIM coding position
• Collaborate with the HR department to decide the recruitment methods most appropriate for recruiting for this position
• Develop specific job-related questions to be asked during the interview process

Instructions

This application case relates to recruiting a new employee for an open position. The deliverables (recruitment methods, job posting,  interview questions, recruitment plan) apply to any open position regardless of department or discipline.  As a manager, director, or administrator you may have oversight for positions that are not in your own discipline and do require researching skills to determine the best plan.

 

Scenario

A large healthcare organization is expanding HIM centralized coding services based on the recent acquisitions of a rural hospital, long-term acute-care hospital, skilled nursing facility, and a behavioral health facility. All the coding functions for these newly acquired facilities will be centralized within the HIM department. Based on a work volume study it is estimated the HIM department will need four additional full-time equivalent (FTE) clinical coding specialists to perform the additional coding from the acquisition of these new facilities. Laura, the HIM coding manager, is responsible for working with the HR department consultant to develop a recruiting plan for these four open positions. Laura will need to provide a written recruitment plan to the HIM director of the organization.

Assumptions

• The job description for the clinical coding specialist has recently been updated by Laura and is provided following this case study in figure 7.2.
• Interviews for both internal and external candidates will be performed as structured interviews.
• Follow the standard HR department recruitment process: All jobs are posted internally for two weeks and qualified candidates will be referred to the coding manager for interviewing. If qualified individuals are not hired internally, the job posting will then be advertised externally using the recruitment methods identified in the recruitment plan.
• A different advertisement may be necessary for the internal and external job postings.

 

Review the scenario provided and the Clinical Coding Job Description in figure 7.2 to develop a job posting and appropriate interview questions. Provide a written report to the HIM director that contains all the deliverables outlined.

 

Figure 7.2. Clinical coding specialist sample position description

Clinical Coding Specialist Sample Position Description

Initial Date: 01/01/2016

Review Date:  Department: Health Information Management

Job Title: Clinical Coding Specialist         
Reporting Relationship: Reports to HIM Coding Manager, Health Information Management; no direct reports

Pay Grade: Non-Exempt, Grade IV

Job Purpose: The purpose of this position is to apply the appropriate diagnostic and procedural codes to individual patient health information for data retrieval, analysis, and claims processing.

Job Responsibilities and Tasks

Clinical Classification Coding

• Assigns ICD-10-CM/PCS, HCPCS, and CPT codes accurately utilizing the 3M encoder.
• Assigns Present-on-Admission (POA) indicators appropriately.
• Groups all coded data to MS-DRGs, APR-DRGs, and APCS utilizing the 3M encoder.
• Keeps abreast of coding guidelines and reimbursement reporting requirements.
• Distinguishes appropriate coding as outlined by facility’s coding guidelines.
• Abides by the Standards of Ethical Coding as set forth by AHIMA and adheres to official coding guidelines.
• Queries physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous, or unclear for coding purposes by utilizing the appropriate facility querying process.
• Analyzes health record documents to ensure that the information is timely, complete, and accurate according to facility standards.

Abstracting

• Performs abstracting from the EHR as appropriate.
• Ensures that data adheres to data standards as outlined within the HIM policies and procedures.

Electronic Health Record

• Utilizes the health record documentation contained in the EHRs as the source of truth for coding.
• Utilizes dual screens for coding and reviewing EHR documentation efficiently.
• Identifies issues with copy and paste in patients’ EHRs and reports them to the HIM coding manager.

Job Requirements and Specifications

• Proficient in the utilization of the following classification systems: ICD-10-CM/PCS, CPT, and HCPCS.
• Ability to maneuver within EHR systems.
• Proficient in the use of encoders within the coding process, 3M encoder preferred.

HIT Job Competencies

Subdomain I.A. Classification Systems

• Apply diagnosis or procedure codes according to current guidelines. Level of Learning: Applying
• Evaluate the accuracy of diagnostic and procedural coding. Level of Learning: Evaluating
• Apply diagnostic and procedural groupings. Level of Learning: Applying
• Evaluate the accuracy of diagnostic or procedural groupings. Level of learning: Evaluating

Subdomain 1.B. Health Record Content and Documentation

Analyze the document in the health to ensure it supports the diagnosis and reflects the patient’s progress, clinical findings, and discharge status. Level of Learning: Analyzing.

Verify the documentation in the health record is timely, complete, and accurate. Level of Learning: Analyzing.

Subdomain 1.C. Data Governance

Apply policies and procedures to ensure the accuracy of health data. Level of Learning: Applying

Subdomain 1.D. Data Management

Collect and maintain health data. Level of Learning: Understand.

Job Qualifications

• Associate degree in health information technology with RHIT credential or bachelor’s degree in HIM with an RHIA credential.
• Additional AHIMA coding credential preferred: CCS, CCS-P.
• At least one year previous coding experience within a healthcare organization is required.

Job Context

• Ability to work in an office environment and perform repetitive computer tasks related to coding.
• Potential to work from home after six months of required in-hospital training.

Deliverables

Develop a clinical coding specialist recruitment plan in collaboration with the HR consultant. The plan needs to include the following items.

• Three recruitment methods outlined in this chapter with an explanation as to why each of these methods was chosen.
• A job posting based on the clinical coding specialist job description in figure 7.2 that advertises for these positions. If necessary, a different one may be done for the internal and external job postings.
• Two interview questions for each of the four categories of questions: situational, behavioral, job knowledge, and work requirement for a total of eight questions. The questions must be specifically focused toward clinical coding specialist job tasks.
• Create a clinical coding specialist recruitment plan report (in a memo) that includes the previous items.

Assignment 1. Communication Inhibitors (Barriers)

Please note that your final paper in WRTG 394 is a research-based report. The work you do for this first writing assignment might lead to an excellent topic on which to write your final paper. 

Summary of Assignment  

•  Task:  For this assignment, you are asked to collect real-life examples of barriers to communication  that occur in your work or community environment. You will describe them, define them, justify them in a table, and then use them to rate your organization’s communication effectiveness. 

•  Length:  The assignment has four parts.  Details on word count are provided below and in the following pages.  

o  Part I of this assignment will be 200-250 words 

o  Part II is a list of definitions.  The definitions in this section should be about 30-40 words each. 

o  Part III is a table with short examples, names, and justifications.  Word count will vary. 

o  Part IV will be 175-250 words.  

·  Format:  Review WRTG 394_WA#1_Communication Inhibitors Sample Report. In writing up the assignment, please follow the template given below. Do not cite sources in this paper.

Details on Each Part of the Assignment

See the template below for the layout of this paper. This assignment consists of four parts: 

Part I: Think about your work or community and come up with 3-4 real-life examples of barriers (inhibitors) to written and verbal communication that occur in that environment. The communication examples you come up with can be from documents, conversations (face-to-face or digital), emails, or meetings.

Write one or two detailed paragraphs of 100-125 words each in which you describe the following: 

·  your workplace or community setting (environment) you have chosen to analyze 

·  the communication barriers in that setting that you are describing. Just introduce (i.e., list) your 3-4 communication inhibitors (barriers) at the end of Part 1.

·  other details you think might be relevant to the context 

Barriers  Various types of communication inhibitors, and examples of them, can be found in the articles that are available to you through eReserves, etc. 

Related readings:

First, rely on the handouts I posted under Announcements called “Barriers to Communication” or the like.

Access and read through the following articles about communication inhibitors:

·  Dr. K. Usha Rani, “Communication Barriers”

·  Lumen Learning, “Communication Barriers”

These items are available as eReserves in our class in LEO. You can access the articles by taking the following steps:   

·  click Content.  

·  select Class Resources.   

·  select eReserves.

·  select the icon for eReserves in the middle of your page.  

·  in the list of items that appears, locate the articles and download them.    

Part II: After you’ve collected at least 3-4 communication barriers and have identified the inhibitors they represent, define the inhibitors in a bulleted list. Give a formal, detailed, precise (correct) definition of each selected barrier. The definition you provide should identify the general characteristics of the inhibitor and how it works to impede communication. The definitions should not mention your specific work environment. 

Definitions should demonstrate parallel structure. That means all should be written as complete sentences, infinitive phrases, or in another phrase form. For help understanding parallel structure, press the ctrl key and click on the following link: 

https://owl.purdue.edu/owl/general_writing/mechanics/parallel_structure.html

Please consult the sample student submission for this assignment in order to see a demonstration on how this part might be written.

Part III: Analyze these 3-4 communication inhibitors as they apply to your workplace or community environment. List them in a table with three columns (see template):

·  The communication example either as a direct quote or paraphrase; or explain a specific communication breakdown that occurred to prove your points. 

·  The name of the inhibitor(s) at work in the sample.

·  A justification of your selection of the inhibitor(s). Stay focused on where, how, and why COMMUNICATION is breaking down because of the barriers. Make sure your examples (i.e., incidents) and explanations (justifications) of them meet and parallel your definitions of each selected inhibitor (barrier) in Part II.

Again, please consult the video on this assignment and the sample student submission to this assignment in order to see a demonstration on how this part might be written.Part IV: Using a scale of 1 to 100 (with a score of 75 considered average), rank your organization’s communication effectiveness based on your barriers and examples. Justify and explain the score you award. Your justification for the ranking should be one to two paragraphs, about 150 words total.

Part IV:  Using a scale of 1 to 100 (with a score of 75 considered average), rank your organization’s communication effectiveness. Justify and explain the score you award.  Your justification should be one to two paragraphs, about 175-250 words total.

Template

  

Purpose 

This assignment is intended to help you learn how to apply statistical methods when analyzing operational data, evaluating the performance of current marketing strategies, and recommending actionable business decisions. This is an opportunity to build critical-thinking and problem-solving skills within the context of data analysis and interpretation. You’ll gain a first-hand understanding of how data analytics supports decision-making and adds value to an organization.

Scenario: 

Pastas R Us, Inc. is a fast-casual restaurant chain specializing in noodle-based dishes, soups, and salads. Since its inception, the business development team has favored opening new restaurants in areas (within a 3-mile radius) that satisfy the following demographic conditions:

• Median age between 25 – 45 years      old
• Household median income above      national average
• At least 15% college educated      adult population

Last year, the marketing department rolled out a Loyalty Card strategy to increase sales. Under this program, customers present their Loyalty Card when paying for their orders and receive some free food after making 10 purchases.

The company has collected data from its 74 restaurants to track important variables such as average sales per customer, year-on-year sales growth, sales per sq. ft., Loyalty Card usage as a percentage of sales, and others. A key metric of financial performance in the restaurant industry is annual sales per sq. ft. For example, if a 1200 sq. ft. restaurant recorded $2 million in sales last year, then it sold $1,667 per sq. ft.

Executive management wants to know whether the current expansion criteria can be improved. They want to evaluate the effectiveness of the Loyalty Card marketing strategy and identify feasible, actionable opportunities for improvement. As a member of the analytics department, you’ve been assigned the responsibility of conducting a thorough statistical analysis of the company’s available database to answer executive management’s questions.

Report: 

Write a 750-word statistical report that includes the following sections:

• Section 1: Scope and descriptive      statistics
• Section 2: Analysis
• Section 3: Recommendations and      Implementation

Section 1 – Scope and descriptive statistics

• State the report’s objective.
• Discuss the nature of the current      database. What variables were analyzed?
• Summarize your descriptive      statistics findings from Excel. Use a table and insert appropriate graphs.

Section 2 – Analysis 

• Using Excel, create scatter plots      and display the regression equations for the following pairs of variables:
• “BachDeg%” versus “Sales/SqFt”
• “MedIncome” versus “Sales/SqFt”
• “MedAge” versus “Sales/SqFt”
• “LoyaltyCard(%)” versus      “SalesGrowth(%)”
• In your report, include the      scatter plots. For each scatter plot, designate the type of relationship      observed (increasing/positive, decreasing/negative, or no relationship)      and determine what you can conclude from these relationships.

Section 3: Recommendations and implementation

• Based on your findings above,      assess which expansion criteria seem to be more effective.Could any      expansion criterion be changed or eliminated? If so, which one and why?
• Based on your findings above, does      it appear as if the Loyalty Card is positively correlated with sales      growth? Would you recommend changing this marketing strategy?
• Based on your previous findings,      recommend marketing positioning that targets a specific demographic.      (Hint: Are younger people patronizing the restaurants more than older      people?)
• Indicate what information should      be collected to track and evaluate the effectiveness of your      recommendations. How can this data be collected? (Hint: Would you use      survey/samples or census?)

Cite references to support your assignment.

Format your citations according to APA guidelines.

Submit your assignment.