Supply Chain Project

 The presentations are designed to display the students learning competencies from the course chapters. 

 Presentation are to include the below elements:

Company Background

Evaluation of the Supply Chain Processes

Sales & Operations Planning

Decisions in Sourcing

Supply Chain Sustainability with Learning Outcomes & Recommendations

It’s about Porsche.

This is an example. I need 15-20 pages.

Applied Global Logistics and Supply  

Chain Project  

Supply Chain Optimization For ABC Eyewear  

Student Name  

SCM 304-03: Supply Chain Management  

California State University, San Bernardino  

1

ABC Eyewear- Supply Chain Optimization  

Content  

1. ABC Eyewear Company Background   

2. Evaluation of the ABC Supply Chain Processes   

3. Drivers of Supply Chain Performance   

4. ABC Eyewear Network Design   

5. Risk Mitigation within the Supply Chain   

6. Forecasting Practices of ABC Eyewear   

7. Sales & Operations Planning   

8. Inventory Management Practices   

9. Use of Transportation   

10. ABC Eyewear-Decisions in Sourcing   

11. Use of Information Technology for Supply Chain Optimization   

12. Supply Chain Sustainability with Learning Outcomes & Recommendations   

2 

ABC Eyewear Company Background   

ABC Eyewear is an organization specializing in manufacturing and  retail sales of eyewear products.  Stated in Japan in 1961, the original  founder of the organization specialised in metal work specific to  eyeglass creation.  Eyeglasses were sold on a local basis with  popularity growing into the 1970s. As the company progressed, the  manufacturing of eyewear became a global business and thus the  need to explore sourcing options as well as a distribution network to  move goods and services.    

 Established a formal distribution network in the 1970s  

 Supply Chain design for multiple geographies in the 80s &  90s  

 Multiple business acquisitions within the 2000s  

 Sustained Global souring and manufacturing business at present  

3 

Continued background  

 The current ABC business model as of 2014  

4 

Continued background  

ABC continues to target a market with room to further grow and  

expand.  Given the below details, there is a tremendous level of  

growth within the eyewear industry taking place over the next five  

years.  With the correct Supply Chain Optimization, profits will be  

captured through efficiencies.   

5 

Evaluation of the ABC Supply Chain Processes   

ABC Eyewear has established a supply chain which is cantered  

around meeting customer expectations.  This is achieved through the  

following processes:  

 Detailed focus on product design.  

 Collaboration between sales and operations teams on a global  

basis.  

 Strategic placement of facilities to meet consumer demand.  

 Fewest number of supply locations to reach the largest impacting  

markets.  

 Ability to be flexible with changing market conditions  

6 

Evaluation of the ABC Supply Chain Processes  

Continued   

In evaluating the ABC Supply Chain, the functions related to meeting  

customer demand are fluid.  The areas for improvement are depicted  

within the following diagram. Functions related to business execution  

are most critical to the success of planning.    

7 

Drivers of Supply Chain Performance   

ABC is highly focused on the drivers of the Supply Chain. These  

elements help to ensure that more responsive approach is taken. As  

ABC must meet consumer demand based on fashion products, there  

is a need to be more responsive within the market.  

 Critical view of supply chain drivers.  

 Product times are important.  

 Transportation costs maintained.  

 Facility location costs need to be reviewed.  

8 

ABC Eyewear Network Design   

ABC has emerged into an industry leader based on the ability to  

develop a successful network design.  ABC has maintained low costs  

related to facility placement which has lead to increased revenue for  

the organization. ABC is a leader in souring materials in the emerging  

markets which has also lead to cost control and savings while offering  high quality products. These functions are tied together through  

ePurchasing which connects suppliers through Information  

Technology.  

9 

Risk Mitigation within the Supply Chain   

A good portion of success can be attributed to risk mitigation.  ABC  

has been able to identify potential risks within the Supply Chain and  

thus ensure that there are no potential disruptions.  The risk indicators  

which ABC has a close watch on are:  

 Price fluctuations within the market.  

 Exchange rate changes from conducting business in multiple  

markets.  

 Having multiple levels of sourcing for raw materials to ensure that  

no stoppage occurs.  

 Adding levels of redundancy to back up systems.  

10 

Forecasting Practices of ABC Eyewear   

ABC uses statistical methods for planning and forecasting of market  

demand.  As the eyewear industry is a more mature and stable  

market, ABC is able to plan material productions based on historical  

data as well as current sales data to arrive at meeting the level of  

inventory which is required to achieve customer demand.  The goal is  to ensure equilibrium in matching supply with demand.  ABC employs  

the following:  

 Push-Pull process  

 Long, medium and short range forecasts used  

 Quantitative method of forecasting utilized  

 Use of trend progressions  

 11 

Sales & Operations Planning   

During the established of ABC, there was a clear need to ensure that  alignment between sales and operations teams was cohesive.  As  there is great detail within the planning process to correctly execute  on the delivery of end products, there was a clear need to join  organizations together to ensure organizational alignment.    

 Removed the level of generalization around the planning process.  

 Clear identification around resource planning.  Includes guidance  of finance, human resources, marketing and information  technology.   

 Closely monitor monthly revenue plans set forth by executive  management.  

 Focus on resource capacity.  

12 

Inventory Management Practices   

The ability for ABC to manage inventory levels is a critical component  

in reaching desired revenue objectives.  As high associated costs  

come with having to hold excess inventory there is focus on cost  

mitigation associated with warehousing as well as removal of  

inventory which is not selling.  ABC utilizes selling practices to help  move inventory which has become out-dated. In addition ABC  

manages inventory levels through the practice of:  

 Safety stock, to ensure that there is not gap time in filling customer  

orders.  

 Centralized facility use to mitigate transportation costs.  

 Delayed product differentiation.   

13 

Use of Transportation within the ABC  

Supply Chain   

ABC Eyewear uses a global transportation network to manage all  

cargo flow processes.  As ABC is both a manufactures and retailer,  

there is a need for multiple types of transportation solutions.  ABC is  

focused on:  

 Cost containment  

 Service  

 Reliability  

 Visibility   

 Flexibility  

 These are achieved through…  

14 

Use of Transportation continued  

 Cost containment through bid proposals to ensure most effective  

rates are obtained in the market place.  

 Vetting carriers based on the level of service ability to meet the  

needs of the ABC supply chain.  

 Reliability in the type of transportation which is offered. Ensuring  

that no disruption takes place which could affect customers.   

 Visibility through an integrated track and trace system.  If a  customer makes an order, there needs to be end to end view.  

 Flexibility during times of peak season, which are the summer and  

holiday months for ABC. Ensuring market uncertainty is accounted  

for relative to capacity.   

 15 

ABC Eyewear-Decisions in Sourcing  

Sourcing specific to the ABC supply chain has had a great effect on  

the level of organizational profitability. ABC has achieved this process  

through, reduction of costs, design collaboration from manufacturing  

similar types of products, direct communication with suppliers to  

ensure process efficiencies and price reductions from direct sources  through the process of proposals and auctions. ABC uses primarily:  

 Off-shore sourcing for eyeglass materials.  

 Quality can be controlled while maintaining costs.  

 Ability to adjust level of strategic flexibility.  

 Evaluation process if a need to change suppliers.  

16 

Use of Information Technology for Supply  

Chain Optimization  

Information technology is a key contributing factor to the success of  

ABC Eyewear.  Through the process of collectively managing all the  

organisational functions, a level of visibility is provided to ensure that  transparency is available throughout the supply chain.   

17 

Use of Information Technology for Supply  

Chain Optimization cont.  

ABC uses Information technology to monitor inventory levels related  

to customer demand.  Market share for ABC within the eyewear  

industry can be attributed to the successful implementation of  

information systems such as Enterprise Resource Planning.  ABC is  

provided continuous visibility within the supply chain which provides  managers with important information in making critical business  

decisions.  The benefits to having a successful ERP system for ABC  

include:  

 A level of control over business functions.  

 Improved communications with customers.  

 Supply chain integration across new departments.   

18 

Supply Chain Sustainability with Learning  

Outcomes & Recommendations   

ABC Eyewear has emerged as an industry leader in fashion eyewear  products. The success of the organization can be attributed to the  optimization and evolution of the supply chain process which have  been reviewed.  ABC has leveraged the successful task of sourcing  materials used in product designs which has provided positive sales  year over year.  The ability to adjust with market trends as well as  changing economic climates has also lent a level of success to the  organization. The five and ten year focus is to remain consistent with  supply chain practices, to be aware of changing market conditions  and make needed adjustments to stay ahead of the competition.  The  following are recommendations for ABC to achieve continued  success:  

 Further review with respect to levels of material sourcing.  

 Mitigation of high costs related to supplier selection  

19 

Supply Chain Sustainability with Learning  

Outcomes & Recommendations Continued  

 By diversifying the supply sections there will be a higher level of  cost competition which could also potentially drive a higher  demand in product quality.  

 I would also advise continued reviews of implemented Information  Technologies.   

 While there is strength in the current systems of ABC related to ERPs,  the tech industry is moving at such a fast pace that there is a need  to keep a thumb on the pulse of changes to technology and  reporting to ensure the highest level of transparency and visibility.   

 Sustainability to the supply chain is critical and ensuring the  optimization is taking place on a continuous basis is vital.  ABC  Eyewear is an industry leader and given the current processes set  in place, ABC will enjoy this level of success for years to come  

20 

Overview

When you are given a medical case, what is the first thing that you do? You make an observation. Remember, the first step in pathophysiology is to make an observation of the changes in the tissues, and the general appearance or condition of the patient. This assignment will give you practice making observations about the Case Study in the Exploration of Homeostasis: The Body Attempting to Adapt to the Environment section. You should not conduct any research at this point. It is ok to make mistakes and not be perfect. Just share any initial thoughts you have about it. You are not graded on your expertise. Rather, for this assignment, you are graded on your ability to ask questions and be inquisitive.

You should spend approximately 2 hours on this assignment.

Instructions

In a post that is a minimum of 150 words, respond to the following:

1. What are your initial reactions and observations of the case?
2. Mr. Smith was diagnosed with sickle cell anemia. He has an ulcer in the medial side of his ankle. How would the condition of the red cells contribute to what the patient suffers from?
3. How would you describe inflammation? How do you recognize that Mr. Smith has an inflammatory response? Is inflammation always bad? Do you know of any white cell disease that reduces our inflammatory response?
4. Mr. Smith is allergic to penicillin and iodine. What do you know about allergies? What type of hypersensitivity is it?
5. Mr. Smith’s mother had a right radical mastectomy due to breast cancer. How would you define a malignant tumor? How would you differentiate a cancerous tumor from a benign tumor?
6. Minimum of 2 reliable sources 

Type: Individual Project

Unit:  Operations Strategy Framework

Due Date:  Wed, 7/18/18

Deliverable Length:  10–15 slides with speaker notes, 500–1,250 words with recommendations

https://class.ctuonline.edu/_layouts/MUSEViewer/MUSE.aspx?mid=11763021 

Read the scenario regarding John Smith’s Business profile.  Click here

Prepare a presentation that outlines Smith’s current state and recommendations for key performance indicators (KPI’s) or metrics for Smith to measure. 

In the presentation, include the following: 

• Address the purpose and benefit that metrics provide for management and how the business can use metrics to drive improvements. 
• Provide recommendations for metrics specific to Smith’s business in at least five of the following categories:  customer service, quality, delivery / on-time delivery, cost, responsiveness, communication, project delivery, technology, employee productivity, capacity, etc.  Include examples of charts / graphs or the manner in which the metric would be communicated to management and the frequency of reporting.  This can include balanced scorecard, management memo’s, daily pulse reporting, monthly operations reporting or any other means which will provide the information in a timely and relevant manner to management. 
• Discuss how Smith would track and report on the data needed for each metric as well as the limitations within the current process or assumptions built into the measurement.
• Explain the importance of metrics on customer relationships and satisfaction.

Please submit your assignment.

Scenario: 

Five years ago, John L. Smith decided he wanted to start his own technology service business. He rented some office space, purchased some computer and network equipment, and installed a telecommunications circuit to the Internet. Almost immediately, he started to acquire customers who wanted him to host their business applications and for him to be responsible for the operational availability of the applications. In other words, John would provide the space, servers and local area network equipment, connectivity to the Internet, and an around-the-clock operational support staff. His customers would provide the business application software, and they would manage it remotely.

During the first 5 years, John’s business grew substantially. He had to relocate his offices three times, add computer and network equipment, increase the bandwidth and connectivity to the Internet, and hire numerous administrative and technical support staff.

As John needed to add computer hardware, he would negotiate with local retail stores and purchase the lowest cost equipment. If he needed additional communication services, he would go to the local telephone company to add the bandwidth and connectivity he believed he needed.

Starting his sixth year in business, John has over 30 major long-term contracts, a 20,000 square foot data center, over 400 servers; and 100 full-time employees. Additionally, he hosts 50 major business applications for his customers.

The organization configuration is fairly simple. John has set up an extremely flat organization in which the majority (approximately 80%) of the staff are technical or operations support (network, server, applications, operating systems, and database). Additionally, there is one contract, five helpdesk, one project manager, and five administrative support staff. John does all of the marketing and sales and personally negotiates each contract.

The cost structure is set up as follows:

• Floor space (includes utilities, rent, water, and so forth): $100/square foot (John pays $25/square foot)
• Hardware (servers): Actual cost of each server as well as the number of servers required (customers reimburse John for parts)
• Labor: $25/hour as required for break/fix, updates, and so forth
• Internet connectivity: Cost per month spread across all contracts

Each month, hours are tabulated and additional costs are billed to each customer.

Over the past several years, John has been one of the few providers in this hosting business; however, competition is now starting to challenge his company from a cost, efficiency, quality, and the kinds of services provided. Additionally, existing customers are starting to complain about slow response times, degradation of services, poor quality, lack of communication, and rising costs. In the past, when a customer made a request, the organization has accommodated for that request. As of recently, John is taking responsibility for nearly half of the customer applications to include updates and changes.

A number of the customers have told John that they will have to reduce their effort with him if the service-related issues are not corrected. A couple of them have sent correspondence to John stating the following:

• Response times: When they provide updates and changes, the support staff is taking longer and longer to implement the changes.
• Service degradation: The availability of the hardware platforms is trending downward. Where the platforms were available around the clock, they are now suffering from some frequent and long outage periods.
• Quality: When updates and changes are implemented, they are often not installed correctly and have to be reinstalled.
• Communication: Whether changes to the platforms or coordinating outages, the support team does not notify the customers and the issues are beginning to impact their revenue stream.
• Costs: In the past, when additional equipment was needed, John purchased, installed it, and billed it back to the customer each month. Also, the cost of support over the past few years has been steadily increasing.

John is now beginning to wonder whether he should outsource or even offshore some of the functions and services he is offering to an organization that specializes more in a specific area. He has contacted a number of outsourcing organizations as well as an organization in India that might be able to run his service center help desk. The cost seems to be less expensive than what he is able to provide to his customers. Also, he thought it might be a good idea because he is starting to expand his company to global customers. He now has two smaller contracts with European customers, and this appears to be an area that is going to grow.

Your task starts with assisting Smith with an assessment of his current business situation. Then, you will assist him in developing an operations strategy that can be used to improve his operational performance and business profile. The overall goal of assisting Smith is to help him assess and determine how each of these areas impacts his business and recommend some solutions so he can optimize his operations and competitive profile.

Module/Week 5: Case Study 4 Managing Sport, Inc.

Instructions

Each Case Study assignment is designed to help the student make application of course content to a real world situation. Read the assigned case study and connect the key issues in the case to assigned readings and presentations. Respond to the questions with direct, thorough responses. 

Each case study assignment should include the following:

· Title Page in APA format

· Introduction to the case summarizing the situation

· Questions converted to sub-headings – responses to each question

· Strong conclusion that summarizes the ideas

· APA Style Reference page (as needed) 

Submit each Case Study by 11:59 p.m. (ET) on Monday of the assigned module/week, except for Case Study 7, which is due by 11:59 p.m. (ET) on Friday of Module/Week 8.

ManagingSport, Inc. Case Study

Nathan Hamel has been an employee of ManagingSport, Inc., since its inception. His career began as a paid intern helping with marketing the new company. Hamel impressed the executives at ManagingSport with his organizational skills, creativity, reliability, work ethic, and ability to work closely and effectively with individual staff members as well as clients. Upon completion of his internship and graduation from college, ManagingSport hired him fulltime as assistant director of marketing. During his tenure at ManagingSport, Hamel has worked in many departments within the organization: sales, marketing, public relations, and programming. His goal was to obtain an executive position in the company, so, he sought to learn how the entire organization operated. He always received good performance evaluations, which led to his being appointed vice president of ManagingSport, Inc. this past year.

ManagingSport has 23 employees who work in various capacities toward the accomplishment of the company’s mission: to assist organizations within the sport industry with their business operations. ManagingSport’s aim is to work jointly with clients in the development of business plans and the accomplishment of organizational goals. Its employees work with clients to design and implement activity programs to meet the client’s general and specific goals.

As vice president, Hamel works directly with groups of people within and outside the organization. This is in contrast to his previous roles within the organization, in which he worked with individuals as opposed to groups. Therefore, his strategies of motivating staff members and clients will need to change.

Recently, Hamel has noticed that many company employees are less productive than they used to be. Employee performance evaluation ratings are lower, and overall morale seems to be down. Staff members are arriving late for staff meetings, and some have even missed the meetings. Clients have reported that phone calls and emails have not been returned in a timely manner. Client reports and programs are submitted late, and many times they need corrections before being sent out. These behavior patterns are of great concern to Hamel as it is a poor reflection on ManagingSport and on him.

In order to get the situation under control, Hamel met informally with a number of employees to discuss the situation. He learned that many employees feel overworked and underpaid. The number of ManagingSport employees has decreased during the past three years from 28 to 23, with no new employees being hired. Some employees have taken on more responsibilities with no reward—“not even a thank you,” in their words. Other employees noted that ManagingSport, Inc. is falling behind in technology. Computers are old and often use outdated software, or they are unable to operate software programs used by their clients. Employees feel embarrassed about this situation. Some have even purchased personal laptops and tablets that they use for work projects.

Hamel made an appointment to discuss the situation with the president of ManagingSport, Inc., Mr. Frey. Frey did not seem too concerned and said, “This behavior is nothing new. It has been going on for at least two years. That is why I appointed you as vice president. I figured that you work well with people and that you would be able to motivate our employees. Therefore, I am charging you with developing a conceptual framework on how to improve employee motivation at ManagingSport. Please have a draft of your proposal on my desk next week.”

Hamel was stunned by this conversation. As he walked back to his office, Hamel wondered why this problem had just surfaced and why Frey had not mentioned it earlier. As he pondered the situation, Hamel was also thinking of strategies he could develop to motivate ManagingSport employees.

1. How do you think Hamel’s experiences at ManagingSport influence how other employees perceive him?

2. What do you think are some of Hamel’s motivations for joining ManagingSport in the first place? How did Hamel’s motivation change when ManagingSport hired him fulltime? Which motivational theories do you think could be applied to Hamel’s motivation(s)? Explain.

3. What role has Frey played in the motivation of Managing Sport employees? Do Hamel and Frey have the same or different motivations in their respective roles of vice president and president? Explain.

4. As vice president of Managing Sport, what strategies might Hamel develop to motivate employees to return phone calls and emails in a timely manner, attend meetings, and submit professional reports? Which motivational theories could Hamel use? What actual practices could Hamel implement to cause changes to employees’ negative behaviors?

5. If you were in Hamel’s shoes, what other changes would you make to fix any of the issues listed? Because resources are limited, prioritize your list of potential changes and discuss the costs and benefits associated with each. 

  

 

Primary Task Response: Within the Discussion Board area, write 400–600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

Additional Information: The briefing to John and the board of directors was a success. You and Shawn believe that it allowed them to understand the challenges associated with managing global human capital effectively and the value of recognizing human capital as a critical part of AGC’s strategic plan. John and the board of directors gave every indication that they understood the sense of urgency needed to align the key global human capital goals with those established for the entire global organization. In fact, they asked you to move ahead with developing global human capital goals for AGC as part of its strategic plan.

You will begin by evaluating the existing organizational culture and analyzing the leadership styles used at each global AGC subsidiary. The company has several global subsidiaries, each with significant cultural differences. Shawn believes that AGC would benefit from an organizational culture that is more proactive and competitive. Likewise, he believes that leadership development programs should focus on styles that recognize the importance of celebrating diversity, empowerment, and innovation.

Review the AGC scenario for this course and discuss the following with your peers:

• Using AGC as an example, what human capital management problems can arise when an organization does not acknowledge cultural differences at its global subsidiaries?
• How can leadership styles effect global organizational culture?
• Describe a human capital management goal that Shawn can recommend to change the global organizational culture of AGC.