Focus on how the film shapes understandings of drug use, abuse and trafficking.

The film review is not a summary. The film review will be two pages in length, double spaced, Times New Roman, 12 points.

A film review is not a “book report.” A report is a statement or announcement. By definition, statements do not show through description and examples. They tell. And, frankly, nobody likes to be told anything very much. (Did you like that last sentence? Probably not. Why? Because I was telling you something.)

But we do like to be shown how things work using description and examples. So, how does the film you have chosen to review “work”? What does the director do to construct the film’s meaning? Why should a prospective viewer even spend time watching the film you are reviewing? You have to show the potential viewer why they would want to watch the film — or not!

To review means something rather different than report. Review means to “look at or over again.” And, if you look at the first definitions that appear at the link at the beginning of this paragraph, you can see that a review is a more interesting thing, I think, than a report as you are meant to provide a “critical evaluation.”

(Critical does not mean negative! The more appropriate word might be ” criticism” or ” critique.”)

Criticism is an art. And it is closely aligned with scholarly writing, particularly the type of writing we are meant to be teaching you at the University.

Reading critical reviews is a crucial practice in educated culture.

Well written or composed critical reviews help a person (a reader, a member of an audience, a listener, a viewer) understand the importance and significance of a work, helping them rationalize whether it is worth their time, whether it will expose them to some new way of looking at something.

Capable, competent reviews help a person understand where a work came from, how a work was composed, and what the work amounts to.

Reviews are not vehicles for engaging in ad hominem expressions of opinion. Reviews, and this is really important, always take the work seriously that is under review. This means taking the author or creator seriously, not discounting what they are trying to create or show, but understanding the origin of the work, the method the work uses, and its significance.

What should you be doing in a book (or any other type of) review. Here are some guidelines that I have adapted from the Chronicle of Higher Education:

Introduction

All good pieces of scholarly writing should have an introduction, and film reviews are no exception. Open with a general description of the topic and/or problem addressed by the work in question. Think, if possible, of a hook to draw your readers in. that hook should be about the film (and not anything else).

Summary of argument

Your review should, as concisely as possible, summarize the film’s argument. Even edited collections and textbooks will have particular features intended to make them distinctive in the proverbial marketplace of ideas. What, ultimately, is this film’s reason for being? If there is an identifiable thesis statement, you may consider quoting it directly.

About the author(s)

Some basic biographical information about the directors(s) or editor(s) of the film you are reviewing is necessary. Who are they? What are they known for? What particular sorts of qualifications and expertise do they bring to the subject? How might the work you are reviewing fit into a wider research or career trajectory?

Summary of contents.

A reasonably thorough indication of the research methods used (if applicable) and of the range of substantive material covered in the film should be included.

Strength

Identify one particular area in which you think the film does well. This should, ideally, be its single greatest strength as a scholarly work. Usually this would be about the new understanding(s) that the film advances. Every book is an achievement: what type of achievement is it?

Weakness

Identify one particular area in which you think the film could be improved. While this weakness might be related to something you actually believe to be incorrect, it is more likely to be something that the director omitted, or neglected to address in sufficient detail.

Conclusion.

End your review with a concluding statement summarizing the film’s significance. You should also explicitly identify a range of audiences whom you think would appreciate viewing or otherwise benefit from the film.

DO NOT USE THE FIRST PERSON, IN ANY FORM

Research public health issues on the “Climate Change” or “Topics and Issues” pages of the American Public Health Association (APHA) website. Investigate a public health issue related to an environmental issue within the U.S. health care delivery system and examine its effect on a specific population.

Write a 750-1,000-word policy brief that summarizes the issue, explains the effect on the population, and proposes a solution to the issue.

Follow this outline when writing the policy brief:

1. Describe the policy health issue. Include the following information: (a) what population is affected, (b) at what level does it occur (local, state, or national), and (c) evidence about the issues supported by resources.
2. Create a problem statement.
3. Provide suggestions for addressing the health issue caused by the current policy. Describe what steps are required to initiate policy change. Include necessary stakeholders (government officials, administrator) and budget or funding considerations, if applicable.
4. Discuss the impact on the health care delivery system.

Include three peer-reviewed sources and two other sources to support the policy brief.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion. 

You are required to submit this assignment to LopesWrite. Refer to the LopesWrite Technical Support articles for assistance. 

• Watch the “Unhappy Customer” video found in the LEARN section this week.  What is the most important element of this case study specific to customer relationship management?  Was the customer’s reaction justified in this example? Provide a rationale for your answer.
• Has either a positive or negative customer service experience impacted your purchasing behavior?  Provide a rationale for your answer.
• Search the Internet for an article that supports your position on customer relationship management and post the link in your discussion, using APA or SWS formatting, for everyone to read.

Here is copy of the transcript for the video. It is based on customer engagement.

Unhappy customers

Selecting transcript lines in this section will navigate to timestamp in the video– Happy customers make great brand evangelists. But have you ever thought of the unhappy ones, as an influencer marketing opportunity? In this video, we will dive into their importance and the steps you may take to turn your customer service challenges into a marketing opportunities. In 2009, a singer-songwriter, Dave Carroll, was flying with United Airlines from Canada to Nebraska via Chicago. Upon landing in the layover city, he heard a passenger behind him scream. “My God, they are throwing guitars out there.” Sure enough, his $3500 Taylor guitar was one of them. Upon arrival to his destination, he discovered that the guitar’s neck was broken off. Nine months of his back and forth with United, weren’t crowned with success. So the songwriter wrote a song, United Breaks Guitars. He also produced a brilliant music video to accompany it and uploaded it to YouTube. Within four days of the upload, Dave’s song was viewed by more than 1.5 million people. It went viral and the viewer count tripled in the next three months. United’s efforts to make things right, came too late to stop the snowball effect. Now, many years later, the video’s viewership has crossed the 16 million viewers threshold. But there was something more than the number of views. According to the Times of the UK, within four days of the song going online, the gathering thunderclouds of bad PR caused United Airlines stock price to suffer a mid-flight stall and then plunge by 10%, costing shareholders $180 million. Whether these numbers are right or not is irrelevant. In 2009, Time Magazine named Dave’s video one of the top viral videos of the year. CNBC featured him and his experience on their 2012 documentary, Customer Disservice. Later, Dave also published a book on the power of one’s voice in the age of social media and he is now a highly demanded keynote speaker on customer service. Had United handled things differently, things could have been turned to their benefit. There was one company that turned Dave’s sad situation into a positive. Taylor Guitars, the company who made Dave’s beloved guitar, broken by the airline, gave him a new one. Not only that, they went further. They also created a video, one that expressed their concern, reminded of their guitar repair services and offering guidelines on how to travel with guitars. By now, that video was watched by nearly one million people, been liked close to 2000 times. Scott Stratten of Unmarketing also once had an unpleasant experience with an airline. In contrast to Dave and his guitar, Delta Airlines reacted to Scott’s tweet within three minutes. They respectfully apologized, admitting their fault and won him back. He is a professional keynote speaker too, but instead of scolding the brand, he applauds them in his speeches by remembering how disarming was their timely and courteous reaction. According to a research by VentureBeat Insight, in the US alone, present day connected consumers complain about brands 879 million times a year. And it all happens on social media. The staggering part though, is not the number of complaints, but the fact that 33% of the time, brands do not respond to these complaints, leaving close to 290 million complaints unanswered. Obviously, not every brand gets it. Those that do, reap the benefits. Here are some practical steps you can take to turn a complaint into an opportunity. Monitor mentions of your brand across the web by employing tools that allow you to keep your finger on the pulse of various platforms. Make sure you’re monitoring misspellings of your brand as well. Angry people do mistype words. As soon as a complaint is discovered, turn to social media marketing expert, Chris Brogan’s AAA approach. Acknowledge, apologize, act. Be swift at it. Timing is of essence here. When stressed about a situation to the point of announcing it to the world, your consumer needs to hear from you fast. JetBlue, for example, averages a remarkable 10 minute response time and they’re being mentioned over 2500 times a day on Twitter alone. Based on how the situation develops, see if there is an influencer marketing opportunity to develop from your interaction with the customer. Also, monitor complaints about other brands that mention your brand. Like Taylor Guitar’s case, which we have discussed. These situations may yield additional opportunities. To summarize, you want to put a system in place, whereby your customer support will efficiently handle complaints, discerning also, potential marketing opportunities and passing those along to whoever handles influencer marketing within your organization. As Jay Baer of Convince and Convert puts it, “Unhappy customers represent “an enormous opportunity for businesses. “You just gotta learn how to “marry your customer service with marketing, “hugging your complainants, “because they are not your problem, “ignoring them may become one for you.” 

  The Continuum of Care

[WLOs: 1, 2, 3] [CLOs: 4, 5, 6]

Person-centered care is an important concept when determining the optimal care setting for any individual. We can utilize a biopsychosocial approach to evaluate an individual’s needs in order to provide the necessary therapeutic supports and interventions. The biopsychosocial model had two main authors—Roy Grinker (1954) and George Engel (1977). Probably, Engel is more recognized in the USA as the “father” of this theory and approach to psychology. In this paradigm (a paradigm is a way of thinking about something) we give equal importance to three aspects of health care: the biological, psychological, and social. This paradigm also opened the door to evidence-based care and practice. In addition, patient preferences and beliefs are also incorporated into management choices. Thus, when thinking of medical topics, it is not just the diagnosis and management or cure of illness, but also how the patient views its value and the impact on desired functional capacity. The culture-change movement addressed incorporating the preferences and goals of the individual into elder care.

Different settings provide a range of care options, and the transitions of older life may require accompanying transitions in housing and care service-delivery models. Using the biopsychosocial approach, we include the social determinants of health (SDOH) as important factors to consider when determining the needs of an individual. Thus the health care professional must evaluate interpersonal, economic, medical, and environmental factors in order to help older adults maintain their health and well-being throughout the aging process. Providing specific supports may allow some individuals to successfully age in place, while others may with lifestyle housing or service-enriched housing. 

For this paper, you will analyze the continuum of care options available to an individual.

Discuss each of the following three available housing options with a focus on the factors and issues below:

· General Community Housing

· Lifestyle Housing

· Service-Enriched Housing

Examine the factors that determine why a particular housing option would be optimal for an individual.

Be sure to include information about medical, social, economic and any other pertinent factors.

Analyze possible barriers to utilizing each housing option.

Consider the social determinants of health that may create such barriers.

Describe what special supports would be needed to meet the goal of achieving optimal outcomes while respecting patient preferences and goals for each housing option.

For example, consider the need for specialized therapy services, technologies, and types of support systems.

Summarize your own preferences and goals for your own continuum of care in your elder years, and critique which housing option would serve you the best.

Use research to support your analysis. Consider utilizing resources from public health agencies such as the Centers for Disease Control (CDC), the U.S. Public Service Task Force (USPSTF), the National Institute on Aging (NIA) of the National Institutes of Health (NIH), the National Institute of Mental Health (NIMH) of the NIH, the World Health Organization (WHO), Healthy People 2020, and professional associations such as the National Council on Aging. Your references should include a minimum of five to seven peer-reviewed, credible, and/or scholarly sources, which provide evidence-based information regarding this topic and which have been published within the last 5 years.

The Continuum of Care paper

· Must be six to eight double-spaced pages in length (not including title and references pages) and formatted according to APA Style (Links to an external site.) as outlined in the Ashford Writing Center’s APA Formatting for Microsoft Word (Links to an external site.) resource.

· Must include a separate title page with the following:

o Title of paper

o Student’s name

o Course name and number

o Instructor’s name

o Date submitted

· Must utilize academic voice. See the Academic Voice (Links to an external site.) resource for additional guidance.

· Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.

o For assistance on writing Introductions & Conclusions (Links to an external site.) as well as Writing a Thesis Statement (Links to an external site.), refer to the Ashford Writing Center resources.

· Must use at least five to seven scholarly, peer-reviewed, or credible sources published within the last 5 years, in addition to the course text or any required/recommended course materials.

Share a case that involved a client who reported sexual abuse (past or current); domestic violence; or abuse of a child, elder, or dependent adult. Remove the client’s name and all identifying information. Use a pseudonym when referring to the client. If you have not worked with a client who has experienced or reported abuse, create a brief hypothetical case.

Explain how you considered the ethical and legal aspects of this case, including any reporting mandates for abuse in your state as well as the protocols for mandatory reporting at your site.

Drawing from the current professional literature, include at least one article that describes counseling approaches that have been found effective in working with clients who have suffered abuse.

Discuss one of the specific interventions you used with this client. Was it effective? Describe what you observed that let you know whether the intervention was effective or not.

Optional – Readings

You may also wish to read the following library and Internet articles, which offer some additional insights on this unit’s subject:

• Durfee, A. (2011). “I’m not a victim, she’s an abuser”: Masculinity, victimization, and protection orders. Gender and Society, 25(3), 316–334.
• Hill, J. M., Vernig, P. M., Lee, J. K., Brown, C., & Orsillo, S. M. (2011). The development of a brief acceptance and mindfulness-based program aimed at reducing sexual revictimization among college women with a history of childhood sexual abuse. Journal of Clinical Psychology, 67(9), 969–980.
• Bell, C. H., & Robinson, E. H., III. (2013). Shared trauma in counseling: Information and implications for counselors. Journal of Mental Health Counseling, 35(4), 310–323.
• Perilla, J. L., Serrata, J. V., Weinberg, J., & Lippy, C. A. (2012). Integrating women’s voices and theory: A comprehensive domestic violence intervention for Latinas. Women and Therapy, 35(1–2), 93–105.

Optional – Internet Resources

• U.S. Department of Health and Human Services, Children’s Bureau. (2018). Child maltreatment 2016. Retrieved from https://www.acf.hhs.gov/cb/resource/child-maltreatment-2016
• Myers, K. (2014, September 26). Exploring the impact of war. Counseling Today. Retrieved from http://ct.counseling.org/2014/09/exploring-the-impact-of-war/