Call light response time:  The manager of a medical surgical unit that employs RN’s and patient care techs (PCT’s) has had a significant increase in call light response time and decrease in patient satisfaction related to the answering of call lights.  Your task is to propose a plan to address the answering of call light in a timely, respectful manner.

Call light response time:  The manager of a medical surgical unit that employs RN’s and patient care techs (PCT’s) has had a significant increase in call light response time and decrease in patient satisfaction related to the answering of call lights.  Your task is to propose a plan to address the answering of call light in a timely, respectful manner.

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